Airbnb Hell

Yes, that's the name of a new website and FB page where guests and hosts can share horror stories.

The site is new, the first entries are from early July. The underlying complaint behind most of the postings is the bad customer service provided by Airbnb.

From the site:

What happened to good customer service?

AirBNB has grown too big and corrupt to care about the guests and hosts it is supposed to be supporting. Read airbnb reviews and complaints here before using airbnb!

I look forward to watching this site and will be cross-posting when they have something particularly good.

http://www.airbnbhell.com/

https://www.facebook.com/AirbnbHell

Also worth a read is the story where I found the site, Lifehacker's "How Can I Avoid Getting Screwed on Airbnb?"

In other related news:

After Home-Trashing Incident, Airbnb Builds an In-House Enforcer Team

Airbnb Slows its Pace as it Focuses on Customer Experience and Safety