1. Show up 4 hours before check-in time
My check-in time is 2 p.m. Check-out time is 11 a.m. The guests who just left had agreed by email to check-in at 2 but arrived at 10:30 am (all 5 of them) expecting to check-in. They let themselves in just as the last guest was walking out the door. Not good.
2. Call with false complaints
10 hours later I got a panicked call and email from these same guests saying the heater wasn't working and the apartment was cold. The weather outside was extremely cold so I was immediately concerned. I asked them to go to the thermostat and tell me what the temperature read. 70F (20C). This is a case where my programmable thermostat saved me.
3. Call at 11 pm the night before check-out and ask if they could stay until 6 pm the next day
Well, at least they asked. The answer was 'no.'
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