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Thursday, February 13, 2014

Bad weather, cancellation policy change

The weather in Philly, and elsewhere on the east coast has been terrible.  In the neighborhoods the roads are barely plowed, many sidewalks are not shoveled and parking is non-existent. I mean, people are sledding down the Art Museum steps fer christ's sake!

Normally, my cancellation policy is set to 'Strict.' However, given the weather conditions, I've temporarily changed it to 'Flexible', which enables guests who can't make it to cancel and get their money back.  The only thing they won't get back is Airbnb's fee. I've also emailed guests to let them know of the change and the reason for it.

So far, the only guests to cancel were the ones who were do to arrive tomorrow.

It's my hope that Airbnb will understand cases like this and agree to waive their fees.


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